SHOUT’ is a text message service, available 24/7, for those of all ages. It is free and confidential to text the service from the following major networks: EE, O2, Three and Vodafone. These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.
The individual should simply text the word ‘SHOUT’ to ‘85258’ when in need of support. An automated text will be received asking them about the nature of their problem. This text will also let the individual know that they are being connected to a trained Shout Volunteer. The aim is to respond to all texters within five minutes, and then the client can communicate back and forward with the volunteer. Resources can also be issued to promote support longer-term. This is a de-escalation and signposting service (like SWCC rather than counselling).
Shout supports people experiencing any type of personal mental health concern, such as anxiety, isolation or grief. They may also offer support for body dysmorphia, substance misuse or experience any type of abuse. This may be a useful service through current restrictions for our more vulnerable clients.